Front office Manager

About the role

The employer has not added a description for this role yet.

What you'll do

• Manage daily front office operations and reception activities. Supervise front office staff and allocate duties. Handle guest check-in
• check-out and room reservations. Ensure excellent guest service and satisfaction. Manage guest complaints and resolve issues promptly. Coordinate with housekeeping
• maintenance and room service teams. Monitor room availability
• occupancy and billing. Maintain guest records
• reports and payment details. Handle telephone calls
• enquiries and guest requests. Ensure proper cash handling and adherence to hotel policies. Train staff and maintain professional service standards. Prepare daily occupancy reports and support hotel revenue management.